Things happen, it’s life. We can’t always control if something breaks down or stops working. What we can control is the response time and how we go about bringing a timely solution. Guests who pay high nightly rates expect hotel level service and a maintenance team that’s available even at odd hours is essential to providing that. Our handymen and women as well as our carefully selected network of local specialists are all trained on the guest experience and are committed to making sure everything in your property is in working order. Some clients want us to coordinate with their own maintenance contacts when issues come up and we are happy to accommodate this request.