Guestable’s Virtual Manager service is the first modern full service remote property management offering of its kind. Similar to our Full Service Manager program, we will learn everything there is to know about your property, have our Listing Managers and Pricing Analysts continuously optimize it on the major booking platforms (Airbnb, HomeAway, Booking.com, VRBO, Expedia), and our Guest Experience Team will run the entire day to day operations remotely. The only difference is that we won’t actually handle the ‘in person’ component of your short term rental operation. That means you will be responsible for ensuring your place is fully stocked with everything your guests need and that if a lockout occurs you have a good backup system in place. We’ll still coordinate cleanings and house repairs with your cleaner(s) and maintenance contacts to save you time. Our Virtual Management service is perfect for clients who want to take advantage of our multi-channel optimization and day to day operational capabilities while still managing some aspects of their rental. It’s also great for clients in markets which Guestable doesn’t currently offer Full-Service Manager. Contact us today to learn more about Virtual Manager.
Guestable Experience Management
Key Exchange Coordination
We treat the safety and security of your property as the number one priority. No guest should be able to access your home or building without having verified their government issued ID. On a platform like Airbnb, we ensure all guests have verified their ID on the platform prior to booking. On websites such as Booking.com, Hotels.com, and Expedia (which don’t have ID verification features on the platform) we require all guests to submit their ID to us before they receive check in instructions. Our global team is fluent in all of the worlds major languages so we often call international guests and explain to them the importance of the ID verification process immediately after booking.
The payment collection process can be one of the most painful parts of any short term rental operation. This especially applies to hotel platforms such as Booking.com, Expedia, and Hotels.com. These platforms have opened themselves up to short term rental providers and have allowed them to take advantage of some of the most powerful online marketing distribution networks in the world. The problem is their platform infrastructure is still built around major hotel chains that collect payment in person at the time of check in / check out. As a short term rental provider, you need reliable payment gateways, strong credit card verification systems, fraud prevention training specific to each marketing platform, and the ability to contact and communicate with guests from all countries. We’ve spent years perfecting our payment collection process to allow our clients to take advantage of all of the major marketing platforms without having to deal with any of the administrative headaches.
When guests book a homestyle accommodation, what they’re truly looking for is a more authentic and unique experience that offers them a different perspective and gives them a place to call home. We know that by always going the extra step for your guests they’ll reward your listing with perfect reviews across all categories. Our goal with every client is to position their property to attract guests who are willing to pay more to assure themselves a perfect experience. That’s why we consistently provide a level of service that enables your listing on each platform to be a top performer. Whether it’s our 24/7 support team responding quickly to guest messages or our always available on the ground staff, the Guestable team is here to take care of your guests.
Things happen, it’s life. We can’t always control if something breaks down or stops working. What we can control is the response time and how we go about bringing a timely solution. Guests who pay high nightly rates expect hotel level service and a maintenance team that’s available even at odd hours is essential to providing that. Our handymen and women as well as our carefully selected network of local specialists are all trained on the guest experience and are committed to making sure everything in your property is in working order. Some clients want us to coordinate with their own maintenance contacts when issues come up and we are happy to accommodate this request.
To satisfy top guests, a property needs to have a professional housekeeping team that is focused on perfecting the turnover process. Getting top reviews on each platform requires housekeeping staff to have great attention to detail and to understand it’s about more than just having a spotless place. We coordinate with cleaning professionals in your local area who are determined to get the job done right every time. We virtually train them to follow our processes, fill out our checklists and send photos of the completed unit to ensure perfection. Each cleaner will be instructed to view the place from the perspective of a guest who has high expectations, perform checks for damages, ensure replenishables are well stocked, and do an inventory count to make sure essential household items and back up sheets and towels are available for the guest.
Providing guests a seamless check-in / check out experience starts from the moment a guest inquires about your place. Learning more about their travel plans, providing clear directions, and adapting to their schedule is central to a smooth arrival. Our goal with every guest is to make them feel as though we will do everything we can to accommodate them. Guests love feeling like they can always ask a question and get a quick response, especially in time sensitive situations such as when they are about to get on a plane. Our global team members are always available to ensure check in / check out go well.
Transparency is a big reason why so many of our clients have chosen to tell their friends and family about us. You should always feel like you have a good grasp of what’s going on with your property and what specifically we’re doing to strive for better performance. We’ve found providing personalized monthly updates on your property’s performance, new things happening in the market, and projects we’re working on to continuously improve our service is a great way to strengthen our relationship with you. It’s normal to have questions and our host experience representatives are always available to chat with you about anything.
Effectively screening every person who enquires about staying in your property will result in higher quality guests. In the on-boarding phase we’ll learn more about your preferences for guest screening and our Listing Managers will use the settings on each platform to increase the likelihood of getting bookings from your ideal guest. The number one priority is ensuring everyone who stays takes great care of your place and respects the neighborhood as if it were their own. Our guest experience team is trained to politely ask guests more questions about the reason for their stay and assist them with ID verification process specific to the booking platform they are reserving through. Good guests are generally very understanding of the screening and ID verification process and we always let them know we appreciate it.
We use a data-driven approach to to execute on a dynamic pricing strategy for your property that allows you to get the most out of your place. Our pricing analysts leverage historical data and real time information on local events, hotel room availability, flight data, conference schedules, and of course the short term rental market to set your prices over the short and long-term. We adjust prices every day as new data comes in to ensure you sell at the highest rates possible. Many of our clients are pleasantly surprised at how much they are making and we believe our price optimization offering is one of the biggest reasons for their success.
Building you a perfect listing is just the first step in the optimization process. The goal we set for every property is to rank your property on the top pages of the major booking platforms (e.g. Airbnb, Booking.com, HomeAway, Expedia). Our Listing Managers collaborate closely with our Pricing Analysts to continuously adjust booking settings on each platform (e.g. Airbnb, Booking.com HomeAway, Expedia) and get the perfect mix of reservations throughout the year. Each booking platform has strengths and weaknesses which need to be built on or taken into consideration. Leveraging the strengths while overcoming the weaknesses is what makes a listing perform at its maximum potential.
Developing a perfect listing is both an art and a science. After we get a better understanding of your goals and your property, we’ll put together a listing strategy for each booking platform to attract your ideal guests. Every detail on your listings sends a message to prospective travellers and how that message is crafted can be the difference between good and great financial returns. The strength of our listing development is a result of years of analyzing patterns in guest preferences and making adjustments to achieve optimal search rankings, views, and conversions.
The first step to Becoming Guestable is having a preliminary phone call and virtual consultation to discuss your goals, learn more about your property, and give you an overview of our service offering. By working with Guestable you are putting a lot of trust in our team so it’s important that you feel comfortable with the entire process. Many of our clients have never worked with a short term rental management company before, so it’s only natural that you’ll have lots of questions. We’re here to spend as much time as it takes to answer them in detail.